Legal
Privacy Policy
This policy explains how Savoria collects, uses, and protects your personal data. Please read it carefully.
Last updated: May 09, 2026
1. Who We Are
Savoria ("we," "us," or "our") operates getsavoria.com, a Software-as-a-Service platform that enables restaurant owners to manage their online presence, menus, and customer orders. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our platform or visit our website. If you have questions about this policy, you can contact us at privacy@getsavoria.com.
2. Information We Collect
We collect information in the following ways: Information you provide directly • Account registration: name, email address, phone number, and business details when you sign up as a restaurant owner. • Billing information: payment method details processed securely through our payment partners (we do not store full card numbers). • Communications: any messages or support requests you send us. Information collected automatically • Usage data: pages visited, features used, time spent on the platform, and click patterns. • Device and browser data: IP address, browser type, operating system, and referring URLs. • Cookies and similar technologies: session cookies for authentication, preference cookies for settings, and analytics cookies to understand how the platform is used. Information from restaurant customers When customers interact with a restaurant storefront powered by Savoria, the restaurant (as the data controller) collects their order and contact details. Savoria processes this data on behalf of the restaurant as a data processor.
3. How We Use Your Information
We use the information we collect to: • Provide, operate, and maintain the Savoria platform. • Process subscription payments and send billing receipts. • Respond to support requests and communicate platform updates. • Monitor and improve platform performance, security, and reliability. • Send product updates, feature announcements, and promotional communications (you can opt out at any time). • Comply with legal obligations and enforce our Terms and Conditions. We do not sell your personal data to third parties.
4. Legal Basis for Processing
We process your personal data on the following legal grounds: • Contract: processing is necessary to deliver the platform services you have subscribed to. • Legitimate interests: to improve the platform, prevent fraud, and ensure security. • Legal obligation: where processing is required to comply with applicable law. • Consent: for optional communications such as marketing emails, where you have opted in.
5. Cookies
We use cookies and similar tracking technologies to operate the platform and understand usage patterns. The types of cookies we use: • Essential cookies: required for authentication, security, and core platform functionality. These cannot be disabled. • Analytics cookies: help us understand how users interact with the platform (e.g., which features are most used). These can be disabled. • Preference cookies: remember your settings and choices to improve your experience. You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the platform.
6. Sharing Your Information
We share personal data only in the following circumstances: • Service providers: trusted third-party vendors who help us operate the platform (e.g., cloud hosting, payment processors, email delivery). They are contractually bound to process data only as instructed by us. • Legal requirements: where disclosure is required by law, court order, or to protect the rights and safety of Savoria, its users, or the public. • Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy. We do not share your data with advertisers or data brokers.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the platform services. Specifically: • Account data is retained for the duration of your subscription and for 30 days after termination, after which it is permanently deleted. • Billing records are retained for 7 years to comply with financial and tax regulations. • Support communications are retained for 2 years. You may request earlier deletion of your data by contacting us at privacy@getsavoria.com, subject to any legal retention obligations.
8. Data Security
We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include: • Encryption of data in transit (TLS) and at rest. • Access controls limiting data access to authorised personnel only. • Regular security assessments and monitoring. No system is completely secure. If you believe your account has been compromised, contact us immediately at security@getsavoria.com.
9. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data: • Access: request a copy of the personal data we hold about you. • Correction: request correction of inaccurate or incomplete data. • Deletion: request deletion of your personal data, subject to legal retention requirements. • Objection: object to processing based on legitimate interests. • Restriction: request that we limit how we process your data in certain circumstances. • Portability: request your data in a structured, machine-readable format. • Withdraw consent: where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing. To exercise any of these rights, contact us at privacy@getsavoria.com. We will respond within 30 days.
10. International Data Transfers
Savoria is based in Nigeria and primarily processes data within Nigeria. Where data is transferred to service providers outside Nigeria, we ensure appropriate safeguards are in place, such as contractual clauses that require recipients to protect your data to a standard equivalent to this policy.
11. Children's Privacy
The Savoria platform is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us at privacy@getsavoria.com and we will delete it promptly.
12. Third-Party Links
Our platform may contain links to third-party websites. This Privacy Policy applies only to Savoria's platform. We are not responsible for the privacy practices of any third-party sites and encourage you to read their privacy policies before providing any personal data.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by displaying a notice on the platform. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the platform after changes take effect constitutes acceptance of the revised policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: Email: privacy@getsavoria.com Website: getsavoria.com